The most common issues, ordered by who is most likely to hit them.
7.1 I am a student and I cannot submit
- Check that every required field is filled (marked with *).
- Open the Trajectory Wizard and confirm the summary shows 3 or 4 domains covered. If it shows 2 or fewer, change your mobility institution or Semester 3 domain.
- Confirm all four document uploads (transcript, language proficiency, CV, valid ID) are attached.
7.2 I am a student and I cannot see the File Appeal button
- Confirm more than 5 working days have not passed since the rejection date (check the rejection email or activity log).
- Reload the page. If still missing and within the window, contact the admission office.
7.3 The invitation link says “expired or invalid”
Invitations are valid for 7 days. If yours has lapsed, ask the Alliance Manager to Resend the invitation from /admin/people/invitations — that issues a new token and re-sends the email.
If the Alliance Manager recently clicked Resend on your invitation, only the link in the latest email works — earlier copies of the invitation email are automatically invalidated.
An invitation can also be invalid because it was revoked or already used. In any of these cases, you need a fresh invitation from the Alliance Manager.
7.4 “Too many invitation attempts”
The portal limits repeated failed attempts on invitation links to protect against abuse. Wait an hour and try again with the exact link from the most recent invitation email. If it still fails, ask the Alliance Manager to Resend — note that Resend invalidates any older link, so only the link in the newest email will work.
7.5 I cannot pass the reCAPTCHA on register / login / password reset
- Confirm JavaScript is enabled in your browser.
- Allow third-party cookies from
google.com(some corporate networks block these). - Disable any VPN or privacy proxy and retry — Google challenges these more aggressively.
- If no checkbox appears at all, try a different browser or clear the site’s cookies.
- If the problem persists, contact your institution’s admission office — this is a configuration issue, not something you can fix on your side.
7.6 I am an officer and I get a 403 on an application
The application belongs to a different institution. Officers are scoped to their own institution; refer the matter to an Admission Committee member if cross-institution review is needed.
7.7 I am an officer and the transition button I expected is missing
- Check the current state (top of the view page) — each state exposes only a subset of transitions. See workflow transitions.
- Confirm any required fields are saved first: Decision Notes (for reject / mark ineligible), Interview Date (for schedule interview), Assigned Mobility Institution (for accept).
- Confirm you are signed in as an officer at the matching institution (or as committee).
7.8 A panel member did not receive the interview email
- Verify the Interview Panel Emails field contains the correct address (comma-separated, no spaces needed but valid email syntax required).
- Resave the application — rescheduling or re-saving triggers re-delivery to panel members.
- Check the panel member’s spam folder.
7.9 The ranking score does not match what I expect
The ranking score is the average of all evaluation totals on that application. Check the Evaluations list — adding, deleting, or editing any evaluation recalculates it automatically.
7.10 I am an Alliance Manager and I don’t see “Add user” on /admin/people/
That’s intentional. Use Invitations instead — invited staff accounts start with the correct role and institution automatically. Creating accounts via “Add user” would land them as plain Students regardless of intent, which is why that button is hidden for this role.
7.11 Staff email delivery delays
New recipient domains (especially university mail systems like ru.nl, uni-bonn.de, karolinska.se) commonly greylist the first few emails from a new sender, deferring them by 5–15 minutes. This affects first invitations and first-time officer notifications but clears itself as the sending IP builds reputation. Not a bug on the portal side.
7.12 Getting help
Contact your institution’s admission office, the Alliance Manager, or the central Admission Committee. Always quote the application reference (NTEU-YYYY-NNNNN) in your message.